We gladly accept returns and exchanges by mail. Merchandise is eligible for return or exchange within 28 days of delivery and must be in original condition, unworn, unwashed and with all tags, packaging and labels attached. 

 Instructions for Returns & Exchanges by Mail

1. On the back of your packing slip please note which of the following apply

• I would like to return,
• Please refund
• I would like to exchange for the following items
• If an exchange is not available, please refund

1. Can’t find your packing slip? Include a note with your full name, order number, email address and selection(s) from step one.
2. Securely package your item(s) using original packaging if possible.
3. Select a carrier (USPS, FedEx, UPS, etc.) that provides a tracking number and pay all shipping fees.
4. Ship to the following address: Invictus Games Foundation Store, Event Merchandising, Unit 11, The Edge Business Centre, Humber Road, London NW2 6EW

 Damaged or Defective Merchandise

If your return or exchange is the result of an error on our part please email us. We will provide a prepaid shipping label if incorrect items or sizes were shipped or merchandise has a manufacturer defect or damage sustained during shipping.

Processing Times

Returns or exchanges submitted by mail will be processed within two weeks of delivery to the warehouse.

Return refunds are issued in the form of payment originally used when your order was placed. Once issued, the refund will typically appear on your billing statement within 7-10 business days.

Exchange item(s) will be sent to the shipping address originally provided when your order was placed. When your exchange is shipped, an email with tracking information will be sent to the email address provided when your order was placed.